Privacy Policy

01Information we collect

We may collect and process the following types of information.

Information you provide directly

This includes information you voluntarily provide when you:

• Submit a contact form
• Request a proposal or consultation
• Create an account
• Upload project documentation
• Communicate with us by email or phone
• Subscribe to updates or marketing communications

This information may include:

• Name
• Company name
• Job title
• Email address
• Phone number
• Billing information
• Property and project information
• Renovation schedules, specifications and documentation

Information collected automatically

When you use our website or platform, we may automatically collect:

• IP address
• Browser type and device information
• Operating system
• Website usage data
• Pages visited and session activity
• Cookies and analytics data

Project and operational data

As part of delivering our services, we may process operational information related to:

• Multifamily renovation projects
• Unit-level specifications
• Material selections and palettes
• Procurement schedules
• Delivery tracking
• Logistics and installation sequencing

This data is used solely to provide and improve Chronos services.

02How we use your information

We use your information to:

• Provide and operate our services
• Manage renovation workflows and logistics
• Coordinate procurement and delivery
• Respond to enquiries and requests
• Improve platform functionality and user experience
• Communicate updates and service information
• Maintain security and prevent fraud
• Comply with legal and regulatory obligations

We may also use aggregated, anonymised data for internal analysis and performance reporting.

03Sharing of information

We do not sell your personal information.

We may share information with trusted third parties where necessary to operate our services, including:

• Manufacturing and supply partners
• Logistics and shipping providers
• Technology and cloud service providers
• Payment processors
• Professional advisers and legal consultants

All third parties are required to handle your information securely and only for authorised purposes.

We may also disclose information if required by law or to protect our legal rights.

04Data storage and security

We take reasonable technical and organisational measures to protect your information from:

• Unauthorised access
• Loss or theft
• Misuse
• Disclosure or alteration

While we work to protect your data, no online system can guarantee absolute security.

05Data retention

We retain information only for as long as necessary to:

• Deliver our services
• Fulfil contractual obligations
• Meet legal, accounting or regulatory requirements
• Resolve disputes and enforce agreements

When data is no longer required, we securely delete or anonymise it.

06Cookies and analytics

Our website may use cookies and similar technologies to:

• Improve website performance
• Understand user behaviour
• Remember preferences
• Support analytics and marketing efforts

You can control cookies through your browser settings.

07Your rights

Depending on your location and applicable laws, you may have rights to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict or object to processing
• Withdraw consent
• Request data portability

To exercise these rights, please contact us using the details below.

08Third-party services

Our website or platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external sites.

09International data transfers

Your information may be transferred to and processed in countries outside your jurisdiction where our partners or service providers operate. We take reasonable steps to ensure appropriate safeguards are in place.

10Children's privacy

Chronos services are intended for business and professional use. We do not knowingly collect personal information from children under 13.

11Changes to this privacy policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.

12Historical data and brand transition

Some statistics, project data and performance information referenced on this website originate from work carried out under our previous trading name, Tempus. Following a strategic restructure and rebrand, Tempus now operates as Chronos. While our name and brand identity have evolved, the team, expertise and underlying services remain fundamentally the same. Historical data has been included to accurately reflect our experience and track record and should be understood as part of the continued evolution of the business.

13Contact us

If you have questions about this Privacy Policy or how your information is handled, please contact: